Associate Contract Manager

Summary

Join HubSpot as an Associate Contract Manager and handle all assigned customer contract inquiries promptly. Communicate effectively with customers and internal colleagues to ensure accurate resolution of inquiries and execution of renewals. Manage a high volume of account-related tasks and customer inquiries, focusing on maximizing customer investment. Resolve customer inquiries, communicate with customers and colleagues for smooth renewals, and solve complex billing issues by collaborating with internal teams. Contribute to the contract management organization's growth by providing feedback and piloting new processes. This role requires passion for customer experience, clear communication, understanding multiple perspectives, negotiation skills, and embracing a dynamic environment.

Requirements

• Are passionate about creating a great customer experience
• Show clear communication skills with the ability to effectively lead a phone conversation
• Seek to understand multiple perspectives in a situation
• Have healthy negotiation and interpersonal problem-solving skills
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service
• Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks

Benefits

• Cash compensation range: 64000 USD Annually
• The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers