Associate Director, AI Success

Summary

Join Braze as an Associate AI Success Director and ensure customer success with Braze's product. Collaborate with internal and external teams to drive renewals, upsells, and expansions. Oversee the design and execution of Braze use cases, identify future use cases, and manage executive-level relationships. Contribute to product development and act as the voice of the customer. Conduct analysis and build presentations to communicate customer insights and showcase Braze's value proposition. This role requires a strong analytical background, excellent communication skills, and experience in customer success or strategy consulting. Braze offers a fast-paced, supportive, and professional team environment with mentorship and coaching opportunities.

Requirements

• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
• People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
• Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
• Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
• Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
• Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech

Responsibilities

• Quarterback Braze teams to ensure customers’ continued success with deployments and implementations
• Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of Braze
• Conduct analysis (including using Excel, SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition
• Work closely with the Braze sales team to drive renewals & upsell opportunities
• Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap
• Be the face of the company, working alongside our customers to help them succeed
• Lead the AI transformation happening in marketing technology today — Braze is at the forefront, so you’ll be in the middle of the action

Preferred Qualifications

• Prior Customer Success or Strategy Consulting experience preferred
• Familiarity with data science or machine learning is a strong plus

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®