Associate Director, Gene Therapy Patient Access & Reimbursement

Summary

Join Ultragenyx as a Gene Therapy Guide and play a pivotal role in supporting rare disease patients throughout their treatment journey. This field-based position requires hands-on coordination of patient care, collaborating with a multidisciplinary team, including physicians, clinics, and caregivers. You will resolve reimbursement conflicts, coordinate care with internal and external partners, and educate patients and families. The role demands strong communication, problem-solving, and emotional resilience. This position offers a competitive salary, annual bonus, equity incentives, and a comprehensive benefits package, including generous vacation time, volunteer days, and professional development opportunities.

Requirements

• 5 to 7 years of prior patient access and reimbursement experience required
• Ability to travel 60-70%, with flexibility to adapt schedule to patient/caregiver needs
• Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals
• Ability to problem solve complex reimbursement scenarios and maintain strong emotional resilience to remain professional during difficult patient or medical calls
• Reliable, conscientious and responsible and independently able to manage time and balance priorities
• Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills

Responsibilities

• Hands on and personalized coordination of patient care using a multi-disciplinary team approach, including live meetings with Patients/Caregivers and clinics to educate and support access to therapy
• Reimbursement conflict resolution with assigned patients and accounts, including detailed understanding of reimbursement process and resourcing for alternative insurance and access options for patients
• Provide expertise in coordination of care, working with internal UltraCare, sites of care, specialty pharmacy and payors
• Work as part of a cross functional team to assess Qualified Treatment Center feasibility
• Provide resources for possible reimbursement education to patients and families to ensure that they are well informed in order to make appropriate decisions regarding their treatment options
• Answer questions about the condition, medication, and help the patient/caregivers follow guidance from their physician

Preferred Qualifications

• Previous Gene Therapy patient services experience preferred
• BA/BS in the life sciences or communications preferred

Benefits

• Generous vacation time and public holidays observed by the company
• Volunteer days
• Long term incentive and Employee stock purchase plans or equivalent offerings
• Employee wellbeing benefits
• Fitness reimbursement
• Tuition sponsoring
• Professional development plans
• Annual bonus
• Equity incentives