Associate Director of RCM Practice Operations and Optimization

Summary

Join CardioOne as an Associate Director of RCM Practice Operations and Optimization! This remote position, based in Texas or Colorado (preferred), Florida, New Hampshire, New Jersey, New York, or Pennsylvania, supports revenue cycle operations in cardiology practices to maximize efficiency and performance. You will implement and optimize Athena Health EMR, train staff, monitor key performance indicators, and ensure smooth integration of third-party tools. The role requires a Bachelor's degree or equivalent experience, 6-8 years of relevant RCM experience, and strong analytical and communication skills. CardioOne offers a competitive salary ($80,000-$110,000), medical, dental, vision benefits, and a matching 401K.

Requirements

• Bachelor's degree or equivalent experience
• 6-8 years of equivalent and relevant experience in RCM / process management
• Athena Health EMR implementation and optimization experience
• Knowledge of medical billing, front office, physician practice management and healthcare business processes and workflow
• Understanding of medical billing/coding with an understanding of various insurance carriers, including Medicare, private HMOs and PPOs
• Excellent written, verbal and interpersonal communication skills
• Strong organizational skills
• Knowledge and financial reporting experience required
• Demonstrated analytical thinking and problem-solving ability
• Ability to systematically and logically work to identify causation and resolve problems

Responsibilities

• Support revenue cycle operations at cardiology practices to achieve maximum efficiency and performance
• Reduce inefficiencies and help the organization avoid losing access to reimbursement while improving the overall patient experience
• Be an expert resource to support the CardioOne team in managing and updating the “Project Plan” tracking key deliverables during the implementation phase of each new practice
• Attend all Implementation meetings, provide advice on configuration and settings, guide user hierarchy and practice roles, and ensure scalability of CardioOne tablespace
• Be an expert resource to lead all pre-live staff training activities outlined in the Project Plan including guidance/support for e-learning modules and any live on-site training required during critical go-live phase
• Develop any custom practice clinical templates and workflows
• Continue to serve as key support resource for both CardioOne and practice staff throughout post implementation to help achieve base standards for practice performance around Charge Entry Lag, Clinical Inbox Management, Encounter Plans & Templates and TOS Collections
• Ensure any Athena MDP partners or other 3rd party integrated tools are deployed effectively within each practice and serve long-term product objective of CardioOne
• Serve as an expert resource in monitoring and maintaining/exceeding RCM KPI’s in AR Management targets, Cost to Collect, Charge Entry Lag, Clinical Inbox Management, Avoidable Denials, Clean Claim Submission Rate, TOS Collections, and Net Collections Rate
• Continue assisting RCM and practices in improving the patient experience, efficient service delivery, and financial performance

Preferred Qualifications

Work Location: Remote: Texas or Colorado (preferred), Florida, New Hampshire, New Jersey, New York, Pennsylvania

Benefits

• Full-time base salary of $80,000-$110,000
• Medical, dental, vision benefits
• Matching 401K
• PTO (Personal Time Off)
• Sick time