Associate Director, Operations Workforce Optimization

Summary

Join our team at Spring Health as we revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As an Associate Director, Workforce Optimization, you will own strategic oversight of resource allocation, ensuring workforce planning aligns with business growth and member needs.

Requirements

• Strong understanding of strategic workforce planning, resource allocation, and forecasting in complex, high-growth environments
• Proven ability to balance supply and demand needs with business objectives
• Significant experience managing workforce operations in healthcare, mental health, or contact center settings, particularly in 24/7 operations with complex staffing requirements
• Proficiency with workforce management tools like Assembled preferred
• Highly analytical, able to identify trends and anomalies in demand and make recommendations about how to allocate supply
• Exceptional ability to lead cross-functional collaboration with clinical, finance, and operational teams to ensure alignment of workforce initiatives with broader organizational goals
• Skilled at fostering partnerships that enhance member experience and support business objectives
• Ability to communicate complex workforce strategies and insights effectively to stakeholders at all levels
• Proficiency in creating clear, impactful reports and presentations that drive informed decision-making
• High integrity, attention to detail, and an action-oriented attitude
• Ability to thrive in a fast-paced and high-pressure environment
• Humility, resourcefulness, directness, ambition, professionalism
• Interest in mental health care

Responsibilities

• Identify and implement workforce planning strategies that align with Spring Health’s growth goals and member experience priorities
• Oversee productivity improvement initiatives that support team KPIs and impact business outcomes
• Collaborate closely with budget, clinical, and PeopleOps teams to ensure that workforce strategies meet operational and clinical demands
• Lead advanced reporting and analysis initiatives, utilizing data insights to influence workforce decisions that drive operational scalability and efficiency
• Develop and implement KPIs and performance metrics that support executive decision-making and strategic planning
• Take ownership of developing and implementing Standard Operating Procedures across workforce management processes to drive consistency, scalability, and efficiency within the team
• Act as a change leader, overseeing high-impact projects and initiatives that enhance workforce effectiveness and the member experience
• Ensure that SOPs are followed to achieve business objectives
• Analyze and troubleshoot issues submitted by the team; ensure appropriate triage measures are taken
• Participate in special projects as directed
• Interview and onboard prospective team members as needed
• Routinely audit and improve workforce management processes
• Working closely with operations, PeopleOps, and IT to ensure alignment

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health
• You and your dependents also receive an individual One Medical account which is valued at $199/year per user
• HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes