Associate Field Support Mentor

Summary

Join ReSource Pro as an Associate Field Support Mentor and deliver engaging training and support to our Premium Services Audit team. This remote role blends training and mentoring, requiring you to conduct live Zoom sessions, provide one-on-one guidance, complete audits, and respond to inquiries. You will adapt training methods, maintain LMS content, and contribute to a positive team culture. The position demands experience in premium auditing and instruction, strong communication skills, and proficiency in Microsoft Office. ReSource Pro offers a comprehensive benefits package including generous PTO, 100% paid employee healthcare, a 401k match, and opportunities for growth.

Requirements

• High School Diploma or equivalent required
• 2-5 years of experience working in premium auditing (worker’s compensation, and general liability, garage, and auto) required
• 1-2 years of training and instruction required
• Proven ability to deliver engaging and effective presentations
• Strong written and verbal communication skills
• Fluent in Microsoft Office products
• Process-focus and strong attention-to-detail

Responsibilities

• Deliver live, structured training sessions via Zoom as an instructor for the Learning Academy
• Engage trainees throughout the full training cycle using a mix of lectures, videos, and interactive instruction
• Adapt training methods to meet diverse learning styles and individual auditor needs
• Complete and review a variety of audits (virtual, phone-based, or on-site), including workers’ compensation and general liability
• Provide audit support during high-volume periods or when other instructors are unavailable
• Respond to audit-related inquiries via the team email queue, ensuring timely and accurate guidance
• Collaborate with team members to ensure seamless training and audit processes
• Maintain and update Learning Management System (LMS) content, including training modules and videos
• Incorporate trainee and team feedback to continuously improve training curriculum
• Contribute to a positive, respectful team culture through open communication and professional collaboration

Benefits

• Generous PTO plan with paid holidays + floating holidays
• 100% paid Employee Healthcare on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Opportunity to work for a growing, global organization
• Ability to engage with clients and internal partners to make an impact
• Organization-wide focus on growth and development