Associate, Franchise Partnerships

Summary

Join Housecall Pro as an Associate, Franchise Partnerships and cultivate relationships with franchise partners at all levels. Manage and expand existing accounts, driving revenue through account expansion and add-on product sales. Build strong partnerships with franchise representatives and corporate leadership, providing tailored solutions to optimize their business operations. Take a strategic and proactive approach to account retention, addressing challenges, identifying new opportunities, and collaborating with senior franchise decision-makers to align on long-term goals. Success is measured by franchise partner satisfaction, account renewals, and revenue growth. The role involves managing and nurturing relationships, serving as the primary point of contact for franchisor staff, supporting contract renewals, identifying growth opportunities, providing ongoing support, analyzing account performance, managing SOPs, conducting regular check-ins, translating sales insights, and periodic travel.

Requirements

• 2+ years of experience in account management, sales, or customer success
• Strong ability to build and maintain client relationships, particularly in a B2B environment
• Experience in upselling and cross-selling products or services
• Proficiency in CRM tools and data analysis for tracking account performance (i.e. Salesforce)

Responsibilities

• Manage and nurture relationships with franchise account representatives to drive engagement and satisfaction
• Serve as the primary point of contact for Franchisor staff, ensuring clear communication and alignment on goals
• Support contract renewal efforts by proactively addressing concerns and reinforcing the value of our partnership
• Identify and execute opportunities to grow accounts through upselling and cross-selling add-on products
• Provide ongoing support to franchise partners, ensuring a seamless experience with our solutions
• Analyze account performance and recommend strategies to optimize success and retention
• Manage and organize standard operating procedures (SOPs) specific to each franchise account to ensure consistency and efficiency
• Conduct regular check-ins and business reviews with franchise representatives to assess needs and present solutions
• Translate insights learned from the sales process into our account management playbook to refine strategies and improve execution
• Travel periodically to meet with franchise partners, strengthen business relationships, and support account growth

Preferred Qualifications

• Strong communication and interpersonal skills to engage effectively with franchise partners
• Self-motivated and results-driven mindset with a focus on achieving growth targets
• Excellent problem-solving abilities and ability to think strategically about account success
• Ability to manage multiple accounts simultaneously with attention to detail and organization
• A proactive approach to identifying opportunities for improvement and expansion

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement