Associate General Counsel

Summary

Join Customer.io as an Associate General Counsel and become a key legal partner for product, sales, marketing, and business development teams. Lead commercial negotiations, advise on product and technology risks, and own privacy and security compliance programs. Support corporate governance, drive M&A and corporate development activities, and build operational legal processes. The ideal candidate thrives in a fast-paced SaaS environment, possesses deep expertise in data privacy and security, and has a proven track record of leading commercial negotiations. Customer.io offers a competitive salary, equity, and comprehensive benefits.

Requirements

• J.D. from an accredited law school and active bar membership in good standing
• 7+ years of legal experience —including both law firm and in-house roles—preferably in SaaS or other high-growth technology environments
• Proven track record of leading commercial negotiations and delivering strategic counsel across departments
• Deep expertise in data privacy and security frameworks , including GDPR, CCPA, and HIPAA, with hands-on experience evolving compliance programs
• Strong knowledge of emerging technologies , especially AI, and an understanding of the regulatory landscape that surrounds them
• Demonstrated experience (or strong interest) in M&A transactions and corporate governance responsibilities—from diligence to integration
• Operational mindset , with a passion for building and scaling legal processes that enable business growth

Responsibilities

• Lead commercial negotiations end-to-end. You’ll negotiate, draft, and execute a variety of agreements—SaaS contracts, strategic partnerships, procurement deals, and data protection agreements—ensuring our commercial arrangements protect Customer.io’s interests and scale as we grow
• Advise on product and technology risks. Partner closely with product, engineering, and marketing to surface and mitigate regulatory and legal risks tied to new technologies, especially around data privacy compliance and responsible AI use
• Own and evolve privacy and security compliance programs. Collaborate with InfoSec to enhance our GDPR, CCPA, and HIPAA compliance efforts—developing policies, leading training sessions, and conducting audits to keep us ahead of evolving requirements
• Support corporate governance. Help prepare board materials, manage equity-related matters, and maintain corporate records so that our governance practices remain best-in-class
• Drive M&A and corporate development. Team up with Business Development and the General Counsel to support M&A transactions—from due diligence through integration—helping us identify and mitigate legal risks while moving deals forward efficiently
• Build operational legal processes. Design and implement templates, playbooks, and workflows that streamline legal operations, reduce bottlenecks, and enable cross-functional teams to close faster without sacrificing compliance

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io