Associate, IT EUT Analyst

Summary

Join MUFG Investor Services, a global leader in asset servicing solutions, where you can grow professionally in a diverse and inclusive workplace that rewards your contribution.

Requirements

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools
• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking
• Working knowledge of ITIL processes (certification desirable)
• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow

Responsibilities

• Troubleshoot and support End User related issues
• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely
• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions
• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations
• Escalate high-priority issues to Support Team Leads and Senior Management
• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing
• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters
• Perform health checks and monitor automated system and application alerts, resolving issues where possible
• Learn new technologies and acquire new skills to cater to the changing demands
• Any other ad-hoc tasks

Preferred Qualifications

• Diploma/Degree in an appropriate IT discipline is preferred
• Certifications in MCSE, Microsoft 365/Azure, AWS, CCNA and role-based certifications
• Experience in AWS Cloud platform

Benefits

• Group medical insurance scheme
• Group pension scheme
• Reimbursement of professional subscriptions
• Paid holidays
• Assistance towards gym memberships