Associate, Knowledge Management/Microsoft Tools Administration

Summary

Join Fortitude Re as an Associate, Employee Enablement and contribute to the development and maintenance of software applications, focusing on Microsoft Teams and SharePoint. This remote role requires collaboration with cross-functional teams to enhance enterprise productivity and document management. You will develop and implement effective metadata and tagging techniques, operationalize solutions for seamless document management, and provide exceptional customer support. The position demands strong project management skills, excellent communication, and a commitment to continuous learning. A competitive salary, annual bonus, and a generous benefits package are offered.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 2+ years of experience with Microsoft Teams and SharePoint platforms
• Strong understanding of document management techniques, including metadata and tagging
• Excellent communication and interpersonal skills
• Proven ability to manage projects and deliver results effectively
• Customer-focused approach with a commitment to providing responsive support
• Demonstrate willingness to learn and develop proficiency in various technologies and capabilities
• Motivated to contribute to the growth and success of the company
• Experience in creating design documents and technical specifications
• Ability to build SharePoint pages and webparts

Responsibilities

• Utilize expertise in Microsoft Teams and SharePoint to enhance enterprise productivity and document management
• Develop and implement effective metadata and tagging techniques to optimize document management processes including but not limited to archival strategies
• Collaborate with stakeholders to understand requirements and translate them into actionable plans and solutions
• Operationalize solutions to ensure seamless and intuitive document management and collaboration within Microsoft Teams and SharePoint
• Provide exceptional customer support by managing and resolving Teams and SharePoint inquiries and escalations
• Communicate effectively with team members and stakeholders to ensure project success
• Manage projects and tasks efficiently, ensuring timely delivery and quality outcomes
• Stay updated with the latest technologies and capabilities to continuously grow and contribute to the company's success

Preferred Qualifications

• Experience as a SharePoint/Teams administrator, preferred
• Experience with Microsoft Power BI, including data transformation and data visualization, preferred
• Comfortable with documenting business requirements, creating technical design documents and leading project meetings, preferred
• Knowledge of scripting languages such as JavaScript, VBScript, and PowerShell, preferred
• Previous experience in a similar role within the finance or insurance industry, preferred

Benefits

• Annual bonus based on company and individual performance
• Generous benefits package