Associate Principal Engineer

Summary

Join our dynamic Digital Product Engineering company as a Cloud & Infrastructure Hosting Operations Manager! Lead and manage a team, overseeing daily operations, ensuring reliability and performance of cloud and infrastructure environments. You will be responsible for troubleshooting incidents, managing outages, and performing root cause analysis. Maintain security and compliance, collaborating with various teams across multiple time zones. Develop and refine operational processes based on ITIL standards, driving continuous improvement initiatives. This role requires strong leadership, technical expertise, and excellent communication skills.

Requirements

• Cloud architecture (Capable)
• Azure DevOps (Strong)

Responsibilities

• Lead and manage the Cloud & Infrastructure Hosting operations team, providing guidance, mentoring and support
• Ensure team members are well-equipped and trained to handle the evolving cloud and Infrastructure Mgmt. environment
• Perform Technical and capability assessment of team, training needs, onboarding of new team members
• Foster a culture of continuous improvement, accountability, and teamwork
• Oversee the daily operations of cloud and infrastructure environments, ensuring throughput, reliability, and performance
• Manage and monitor cloud and infrastructure environments, troubleshooting incidents, managing outage bridge, coordination between multiple teams for issue resolution, leading root cause analysis for Critical service issues
• Communicate operational performance, incident status, and improvement plans to management and stakeholders
• Ensure service-level agreements (SLAs) are met and reported to key stakeholders
• Knowledgeable of security standards and regulatory requirements for cloud and on co[1]location environments
• Knowledgeable on security risks/threats, vulnerability management, encryption, High Availability and Disaster Recovery plans
• Act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams
• Coordination between geographically distributed teams across multiple time-zones to ensure service levels and hand-offs are efficiently performed
• Develop and refine operational processes based on ITIL standards, aiming for efficiency, scalability, and reliability
• Lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations