Associate Principal Engineer, Salesforce Implementation Product Owner

Summary

Join our dynamic Digital Product Engineering company as a Product Owner/Business Analyst specializing in Salesforce Platform implementation. You will collaborate with stakeholders, gather requirements, design Salesforce solutions, manage stakeholders, and ensure quality assurance. This role requires extensive experience in business analysis and Salesforce, specifically Sales Cloud, Service Cloud, and Experience Cloud. You will be responsible for creating documentation, conducting training, and optimizing processes. Fluency in Spanish and English is essential, along with frequent travel to Mexico. Salesforce certifications and an MBA are preferred.

Requirements

• 8+ years of experience as a Business Analyst, with at least 5-6 years working on Salesforce projects
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud or other Salesforce products
• Proven experience in gathering and documenting business requirements, creating user stories, and developing functional specifications
• Strong understanding of Salesforce capabilities and best practices
• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders
• Proficiency in project management tools (e.g., Jira, Trello) and Salesforce tools like Salesforce Lightning, Process Builder, and Flow
• Proficiency in creating detailed documentation and user stories
• Fluent in Spanish & English language
• Available to travel frequently to Mexico for weeklong periods

Responsibilities

• Collaborate with stakeholders to understand business requirements, goals, and challenges
• Conduct interviews, workshops, and meetings to capture detailed business requirements and translate them into functional specifications
• Create user stories, use cases, and process flow diagrams to document requirements
• Work closely with Salesforce developers and architects to design solutions that meet business needs
• Ensure that Salesforce solutions align with best practices and leverage platform features such as Sales Cloud, Service Cloud, Experience Cloud, and more
• Identify opportunities for Salesforce automation, integrations, and customizations to optimize business processes
• Create wireframes, mock-ups, and prototypes to visualize Salesforce features and enhancements
• Ensure solutions are user-friendly and meet both functional and non-functional requirements
• Act as a liaison between business teams and the technical Salesforce development team
• Communicate project status, risks, and solutions clearly to all stakeholders
• Ensure alignment between business expectations and Salesforce project deliverables
• Develop test plans and test cases to ensure that Salesforce solutions meet functional requirements
• Facilitate user acceptance testing (UAT) with business stakeholders and provide support during testing phases
• Validate the quality of deliverables to ensure that they meet business needs before deployment
• Analyze existing business processes and recommend improvements using Salesforce capabilities
• Propose automation solutions to streamline workflows, enhance productivity, and reduce manual effort
• Prepare detailed documentation of Salesforce processes, configurations, and customizations
• Create user manuals, guides, and training materials to support end-users in adopting Salesforce solutions
• Conduct training sessions to ensure users are proficient in new Salesforce features and functionalities
• Create and maintain comprehensive documentation, including requirement specifications, process flows, and user guides

Preferred Qualifications

• Salesforce certifications such as Salesforce Certified Administrator or Business Analyst are highly desirable
• Exposure to Salesforce CPQ
• Travel & Tourism sector experience
• MBA or advanced degree is a plus
• Agile methodologies/Scrum certifications