Associate Principal Engineer, ServiceNow Delivery Manager

Summary

Join Nagarro, a Digital Product Engineering company, as a ServiceNow expert with 11+ years of experience. You will manage enterprise platforms, implement and manage ITSM modules, and provide application support. Leverage your strong knowledge of ServiceNow modules, workflows, and platform integrations. Demonstrate excellent communication, leadership, and stakeholder engagement skills while handling multiple priorities. Mentoring and managing team members is also a key responsibility. Contribute to client satisfaction and identify opportunities for cross-selling or upselling Nagarro's offerings.

Requirements

• Total experience:11+years
• Strong working experience in managing ServiceNow or equivalent enterprise platforms
• Proven experience in implementing and managing ITSM and other ServiceNow modules
• Strong knowledge of Application Support
• Strong knowledge of ServiceNow modules, workflows, and platform integrations
• Excellent communication, leadership, and stakeholder engagement skills
• Ability to handle multiple priorities in a fast-paced environment
• Strong communication and leadership skills with a proactive attitude
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Ensuring client satisfaction above all else
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case
• Planning, organizing, and monitoring the project to deliver high quality business solutions
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro's offerings

Preferred Qualifications

• Understanding of scripting languages like JavaScript and REST/SOAP APIs is a plus
• Working knowledge of ITIL framework (certification preferred)
• Familiarity with Agile tools like JIRA, Confluence, and Figma