DAZN is hiring a
Associate SOC Analyst

Summary

The job is for a First Line IT Support role at DAZN. The primary responsibilities include incident resolution, monitoring and alerting, troubleshooting, continuous improvement, and providing out-of-hours support. Essential qualifications include excellent communication skills, willingness to work in shifts, basic technical knowledge, and understanding of various IT infrastructure components.

Requirements

• Excellent written and oral communication skills with a strong service focus. Ability to work with geographically dispersed teams
• Willingness to work in shifts, service focused and able to withstand 24/7 pressure
• An attitude & willingness to learn basic technical concepts. Disciplined to abide by instructions on SOPs

Responsibilities

• Follow up for resolution of incident. Ensuring SLA’s are met on incidents, escalation to next level if required
• Ensure that monitoring and alerting dashboards of all relevant IT infrastructure, business offerings are operational & active all time
• Ensure that you are equipped with understanding alerts & procedure to respond adhering to high availability standards
• Acknowledge and respond to alerts from monitoring tools and raise incidents where appropriate. Call required on-call engineer and Incident commanders depending on the incident
• Quickly verify issues reported by CS, ability to understand the magnitude of the incident and its business consequence
• Facilitate troubleshooting issues by providing first hand details of incidents with precise incident times
• Continuous improvement of 1st line practices to improve first response resolution through knowledge transfer and documentation
• Ensure details of every incident is discussed & shared within the team including knowledge transfer and the creation and maintenance of documentation
• Ensure adherence to agreed operational processes
• Provide out of hours support through an on-call scheme

Preferred Qualifications

• Prior experience with IT technical service desk
• Understanding of ticketing system – Service NOW

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave