Ascend is hiring a
Associate Strategic Account Manager

Summary

Join Ascend, a fast-growing SaaS company, as an Associate Strategic Account Manager and manage a select group of customers to foster and grow the customer and account relationship leading to business partnership and long-term growth.

Requirements

• 4+ years of experience with accounting teams and terms
• 5+ years of experience in the field of Account Management or Customer Success, preferably at a SaaS company that is focused on B2B enterprise and mid-sized customers
• Demonstrated proficiency with tools such as Salesforce, ChurnZero, Gainsight, or similar
• Demonstrated proficiency with Microsoft Excel, SQL or other business analytics solution
• Excellent written and verbal communication, at various levels from department to executive level

Responsibilities

• Be part of a collaborative team of Strategic Account Managers and Solutions Consultants identifying best practices for product adoption and automation
• Leading customers to understand Ascend solutions and identifying supplier invoice patterns to improve touchless process automation
• Manage the contractual and long-term relationship of an assigned customer portfolio, understanding their unique needs, demographics, business drivers and financial department goals
• Maintain a healthy customer portfolio that aligns with the business and partnership strategies: By conducting regularly cadenced customer reviews, you will ensure goal alignment is maintained, performance targets are met, and that their product expectations and desired outcomes are realistic and achievable
• Manage the commercial relationship including pricing strategy, renewal planning and expansion/growth opportunities

Benefits

• Comprehensive health care benefits (100% covered for employees, 50% for dependents)
• A generous retirement plan match
• An annual Lifelong Learning Allowance to use towards learning opportunities of your choice
• Flexible time off, 10 paid holidays, Flex Fridays during the summer and one week off between Christmas and New Year’s