Associate Support Engineer

Summary

Join our team as a Customer Support Engineer and take end-to-end ownership of customers' technical issues, providing exceptional support services while collaborating with cross-department teams to influence product development.

Requirements

• Up to 3 years of experience in roles such as technical support engineer, solution architect, or similar positions
• Bachelor's degree or higher in Computer Science, Engineering, or related field
• Hands-on experience with SQL
• Advanced proficiency in spoken and written English
• Ability to work independently and to multitask
• Ability to quickly learn new technologies
• Excellent interpersonal skills
• Passion for solving customer issues in a fast-paced environment
• Curious, have a growth mindset, and open to feedback

Responsibilities

• Take end-to-end ownership of customers’ technical issues, including initial troubleshooting, identification of root cause and issue resolution and communication
• Provide product feedback and insights to the Global Support team
• Collaborate closely with CSM, Product, Engineering, Partners teams, and others
• Assist with various ad-hoc projects

Preferred Qualifications

• Web/Mobile marketing and digital advertising experience
• Excellent Fluency in one additional language (particularly Spanish, German, French, or Russian) - Native fluency is highly advantageous
• Being introduced by an AppsFlyer team member