πSingapore
Associate Support Engineer

Eurofins
πRemote - United States
Please let Eurofins know you found this job on JobsCollider. Thanks! π
Summary
Join Eurofins Scientific as a Support Engineer and become the primary point of contact for end-user desktop computing support. You will install, diagnose, repair, maintain, and upgrade equipment, ensuring optimal performance. Responsibilities include providing frontline help desk coverage, troubleshooting technical issues, and training associates. You will also manage user accounts, maintain IT inventory, and escalate issues as needed. The role requires strong problem-solving skills, excellent communication, and experience in a help desk or similar environment. This position offers a comprehensive benefits package.
Requirements
- High School Diploma or Equivalent required; Associateβs Degree preferred
- Minimum of 1-3 years of experience general Help Desk/Desktop experience in an enterprise environment
- Minimum of 1-3 years of experience with Windows desktop operating systems and Microsoft Office
- Ability to identify and resolve computer system malfunctions and operational problems
- Ability to perform complex tasks and to prioritize multiple projects
- Practical knowledge of PC Operating Systems, printing to local and network printers, Exchange email, PC/Printer Hardware, and remote access
- Working knowledge of OS image creation and deployment concepts and best practices
- Working knowledge of laptop/desktop hardware
- Experience with anti-virus and content filtering tools
- Experience/basic understanding of Active Directory, networks and network cabling
- Experience configuring mobile devices such as tablets and phones and WIFI connections
- Strong attention to detail, the ability to multi-task and work in fast-paced environment
- Experience working with service desk or help desk ticketing system(s)
- Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
- Aptitude to quickly learn and apply new systems, processes and applications with the ability to understand relationships and consequences
- Ability to read & interpret documents i.e., internal SOPs, operating/maintenance instructions, and procedure manuals
- Ability to evaluate new tools and technologies in terms of ease of use, security, and supportability
- Goal-oriented, with excellent time management and organizational skills
- Excellent interpersonal skills, with the ability to interact effectively and work efficiently with people at all levels in an organization
- Ability to keep sensitive information confidential
- Experience in lab or similar regulated or controlled environment
- Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets, and other items stored at various levels, including overhead
- Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
- Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
- Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions
Responsibilities
- Answer help desk tickets and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues
- Provide the first level of support for all technical issues
- Provide triage service for all incidents, including first response, information gathering, and routing incidents to appropriate teams
- Provide desktop support for incidents that cannot be resolved remotely
- Maintain complete, timely, and accurate records of support in the ticketing system, including knowledge base updates to assist others in resolving similar tickets
- Assist employees with general administrative needs relating to passwords, application access, local backups/restores, forms, and policies
- Educate end users on operating systems and software applications and how to use the phone system effectively
- Set up computer, equipment, phone, email, voicemail, and security for new users
- Make any changes or deletions for employee moves or terminations
- Participate in training new employees at new hire orientations
- Manage user accounts and permissions
- Maintain IT inventory list and licensing agreement information to ensure we remain in compliance
- Contact appropriate maintenance, technical support, or programming personnel for hardware or software failures and escalate issues when needed
- Install, upgrade, and maintain updates to software applications
- Maintain daily tape backup and off-site tape storage
- Maintain change control log for all computers
- Represent the department and the organization favorably and in accordance with established Company standards and associate attributes at all times
- Other duties as assigned by management
Preferred Qualifications
A+ Certification, Network + Certification, Microsoft Certifications, ITIL or related training preferred but not required
Benefits
- Comprehensive medical coverage
- Life and disability insurance
- 401(k) with company match
- Paid holidays and vacation
- Personal days
- Dental and vision options
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
πWorldwide
πHungary
π°$50k-$80k
πWorldwide
πPoland
πPoland
π°$43k-$49k
πUnited States
π°$43k-$49k
πUnited States
π°$50k-$70k
πWorldwide