Braze is hiring a
Associate Support Representative

Summary

Join a genuinely approachable, exceptionally kind, and intensely passionate crew at Braze as an Associate Support Representative. As a key member of the Global Technical Support Team, you will own, prioritize, troubleshoot, and build response plans for complex customer support issues. You will work with your teammates to ensure customers can quickly overcome technical issues when using our platform.

Responsibilities

• Own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform
• Work in coordination with your Global Technical Support teammates to ensure that our customers are able to quickly and successfully overcome any technical issues they may face when using our platform