Nextech Systems is hiring a
Associate Technical Implementation Specialist (HL7)

Summary

The Junior Technical Implementation Specialist is responsible for providing technical services and support for Nextech Software Products. The role involves troubleshooting and investigating escalated technical incidents, maintaining a strong proficiency in all technical facets of the software, and partnering with Product Support and Development to resolve technical issues.

Requirements

• Entry level experience in reading HL7 messages and understanding HL7 requirements
• Minimum of 2 years of experience supporting applications and demonstrated proclivity toward technical aspects of the software
• Flexibility to work different shifts including on call weekend shifts
• Solid technical skills, including basic computer/technology skills and proficient to excellent Microsoft© Office Suite ( Excel, Outlook, Visio, and Word) experience
• Strong to excellent interpersonal, written, and verbal communication skills
• Ability to work independently as well as in a team environment, handle multiple demands and changing priorities and exhibit results with a high level of accuracy
• Effective project management skills, strong analytical and problem-solving abilities, attention to detail, and proficient time management in a fast-paced environment
• Strong customer service skills

Responsibilities

• Provide technical services and support for Nextech Software Products
• Troubleshoot and investigate escalated Tier 1 or Tier 2 technical incidents
• Provide add-on, fee-based technical services
• Partner with both Product Support and Development to resolve technical issues within the solution and act as a liaison for escalating issues
• Schedule and perform Migrations for On Prem to Cloud clients for Nextech software
• Investigate technical issues following Nextech support guidelines
• Provide exceptional customer service
• Maintain ongoing contact with assigned clients to ensure customer satisfaction
• Maintain detailed notes and document interface configurations for each project in Salesforce
• Create and maintain documentation and training to help drive success for the broader team and our customers
• Help build and maintain a robust Knowledge Base
• Install, configure, test, and provide training for HL7/API’s, Imports and Exports, Device integrations by agreed upon go live date
• Evaluate client hardware to ensure it meets Nextech requirements; make recommendations as necessary
• Manage client technical issues including troubleshooting hardware and software (i.e, system slowness, network disconnects, etc.)
• Carry out other duties as assigned based on business need

Preferred Qualifications

• Associate degree in MIS or related IT field plus work experience combination in IT field
• Beginner to Intermediate knowledge of SQL queries
• Experience with System Performance Monitoring / Troubleshooting
• Knowledge of API Interfaces

Benefits

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it. without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Generous annual bonus opportunity
• ICREATE. Employee Recognition Program
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options