Remote Technical Support Engineer

Summary

Join Everbridge, a global leader in critical communications and enterprise safety solutions, as an Associate Technical Support Engineer II. This remote position, based anywhere in Hungary, requires aligning with US working hours (5 PM to 2 AM, Monday-Friday). You will provide technical support to Everbridge product users, troubleshooting issues, documenting solutions, and collaborating with colleagues. The role demands strong technical skills, customer service experience, and excellent communication abilities. Everbridge offers a competitive salary and benefits package, including comprehensive healthcare, life insurance, and a cafeteria plan. If you are passionate about ensuring safety and security for organizations worldwide, apply now.

Requirements

• Minimum 2 years of experience in a technical, customer-facing role
• Familiarity with email components, SFTP, API/SSO technologies
• Understanding of OS fundamentals, databases, and SQL
• Knowledge of network setups, including hardware and software components
• Proficiency in TCP/IP architecture and internet/web technologies
• Ability to troubleshoot common issues like cookies, Java, and HTML
• Experience with log analysis tools like Sumologic
• Strong time-management and organizational skills
• Team player with the ability to work independently
• Fluency in English

Responsibilities

• Help Everbridge product users by identifying and fixing technical issues promptly
• Communicate effectively with users via phone, email, or online meetings to understand and solve problems
• Be available for calls and assigned tasks during weekends and holidays occasionally
• Be prepared to assist during unexpected emergencies
• Utilize internal resources to find solutions independently
• Contribute to a knowledge base for future reference
• Keep track of customer interactions and maintain professional communication
• Follow up with customers to ensure issues are resolved satisfactorily
• Escalate complex issues to appropriate teams
• Collaborate with colleagues to learn and improve product expertise

Preferred Qualifications

Exposure to areas like IIS, databases, Active Directory, and PowerShell is advantageous

Benefits

• Comprehensive healthcare coverage to ensure your well-being
• Life & Total Permanent Disability Insurance to protect you and your loved ones
• Cafeteria plan