Remote Associate Technical Support Engineer

Summary

Join Everbridge as an Associate Technical Support Engineer to provide support to customers using Everbridge products in a remote/home-based position based anywhere in Hungary. The working hours will align with US working hours.

Requirements

• Minimum 2 years of experience in a technical, customer-facing role
• Familiarity with email components, SFTP, API/SSO technologies
• Understanding of OS fundamentals, databases, and SQL
• Knowledge of network setups, including hardware and software components
• Proficiency in TCP/IP architecture and internet/web technologies
• Ability to troubleshoot common issues like cookies, Java, and HTML
• Experience with log analysis tools like Sumologic
• Fluency in English

Responsibilities

• Help Everbridge product users by identifying and fixing technical issues promptly
• Communicate effectively with users via phone, email, or online meetings to understand and solve problems
• Be available for calls and assigned tasks during weekends and holidays occasionally
• Be prepared to assist during unexpected emergencies
• Utilize internal resources to find solutions independently
• Contribute to a knowledge base for future reference
• Keep track of customer interactions and maintain professional communication
• Follow up with customers to ensure issues are resolved satisfactorily
• Escalate complex issues to appropriate teams
• Collaborate with colleagues to learn and improve product expertise

Benefits

• Comprehensive healthcare coverage to ensure your well-being
• Life & Total Permanent Disability Insurance to protect you and your loved ones