Remote Associate Technical Support Engineer
Everbridge
π΅ $40k-$75k
πRemote - Hungary
Please let Everbridge know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Everbridge as an Associate Technical Support Engineer to provide support to customers using Everbridge products in a remote/home-based position based anywhere in Hungary. The working hours will align with US working hours.
Requirements
- Minimum 2 years of experience in a technical, customer-facing role
- Familiarity with email components, SFTP, API/SSO technologies
- Understanding of OS fundamentals, databases, and SQL
- Knowledge of network setups, including hardware and software components
- Proficiency in TCP/IP architecture and internet/web technologies
- Ability to troubleshoot common issues like cookies, Java, and HTML
- Experience with log analysis tools like Sumologic
- Fluency in English
Responsibilities
- Help Everbridge product users by identifying and fixing technical issues promptly
- Communicate effectively with users via phone, email, or online meetings to understand and solve problems
- Be available for calls and assigned tasks during weekends and holidays occasionally
- Be prepared to assist during unexpected emergencies
- Utilize internal resources to find solutions independently
- Contribute to a knowledge base for future reference
- Keep track of customer interactions and maintain professional communication
- Follow up with customers to ensure issues are resolved satisfactorily
- Escalate complex issues to appropriate teams
- Collaborate with colleagues to learn and improve product expertise
Benefits
- Comprehensive healthcare coverage to ensure your well-being
- Life & Total Permanent Disability Insurance to protect you and your loved ones
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Please let Everbridge know you found this job on JobsCollider. Thanks! π