MongoDB is hiring a
Associate TSE II

Summary

Join MongoDB as a Technical Services Engineer and contribute to solving complex MongoDB problems for customers. As a specialist in the entire MongoDB ecosystem, you'll use your problem-solving skills and technical expertise to advise customers and resolve their issues. With a focus on customer service, teamwork, and a passion for innovation, this role is ideal for individuals who enjoy digging into details and working collaboratively.

Requirements

• Have a 3-5 years of proven technical experience
• Possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers
• Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Comfortable working on the command line, in the GUI, and everywhere in between
• Excellent communication skills, both written and verbal
• Patience, empathy and genuine desire to help people
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Responsibilities

• Use outstanding problem-solving and customer service skills to advise customers and solve their complex MongoDB problems
• Combine MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers
• Work alongside largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between
• Provide an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products
• Be an authority on best practices in running MongoDB at scale, whatever that scale may be
• Advocate for customers' needs - working with our product management and development teams on their behalf
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics

Benefits

• Enjoy a fun, inspiring culture that is engineering focused
• Work with exceptionally talented people around the globe
• Learn, contribute, and make an impact on the product and community