ATG Architect-Support Role

Summary

Join our team as an ATG Architect in a remote support role! Maintain, troubleshoot, and enhance Oracle ATG Commerce applications. You will have strong experience in ATG-based systems and a deep understanding of support processes. Collaborate with cross-functional teams to resolve issues and optimize performance. Ensure system stability and uptime through proactive monitoring. Apply patches and upgrades, and create technical documentation. Participate in on-call support and handle high-priority incidents. Coordinate with development teams for bug fixes and enhancements.

Requirements

• 8+ years of overall experience with at least 5 years in Oracle ATG Commerce
• Strong understanding of ATG modules including BCC, CSC, Personalization, and Publishing
• Experience in application support, incident management, and system monitoring
• Handle the customer tickets, Handle production support, Handle prod release support and handle power environment
• Hands-on expertise in Java/J2EE, JSP, Web Services (REST/SOAP)
• Familiarity with performance monitoring tools (e.g., AppDynamics, Dynatrace, Splunk)
• Good understanding of production deployment practices and troubleshooting
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Provide technical support and maintenance for Oracle ATG eCommerce applications
• Troubleshoot and resolve production issues, performance bottlenecks, and outages
• Collaborate with cross-functional teams to identify root causes and implement solutions
• Ensure system stability, uptime, and performance through proactive monitoring and tuning
• Apply patches, upgrades, and configuration changes in coordination with DevOps/Infra teams
• Create and maintain technical documentation and knowledge base articles for support activities
• Participate in on-call support rotations and handle high-priority incidents as needed
• Coordinate with development teams for bug fixes and enhancements
• Ensure adherence to SLAs and ITIL-based support processes

Preferred Qualifications

• Experience in both B2B and B2C ATG Commerce environments
• Familiarity with cloud platforms (AWS, Azure) and CI/CD tools
• Exposure to ITIL practices and ticketing systems (ServiceNow, Jira)
• Oracle ATG certification (if available)