Autism Speaks is hiring a
Autism Response Team Specialist-Bilingual/Spanish

Summary

Join our dynamic team for a 14-16-month project where you'll gain invaluable experience, work on cutting-edge projects, and expand your professional network. This role offers competitive compensation, and the potential for future opportunities within our organization.

Requirements

• Minimum Bachelor’s degree
• Internal candidates must have a minimum of 3 years’ experience as an ART Associate with Autism Speaks and an ability to significantly exceed veteran ART Associate interaction goals (5,500) as determined and documented in Work Compass performance plan
• External candidates must have 5+ years professional information and referral, case management, and service navigation experience
• Bilingual: English/Spanish is preferred

Responsibilities

• Respond to ART phone calls, e-mail, and chat inquiries from individuals with autism, family members, and caregivers
• Provide longitudinal Community Navigation for target constituent groups or special projects, with a special focus on Spanish-speaking constituents and communities
• Build partnerships with community organizations, providers, and individual stakeholders in the Chicagoland area
• Participate in community outreach activities to promote Autism Speaks’ resources the autism community and increase personal knowledge of regional autism service providers, with a special focus on reaching Spanish-speaking constituents
• Collaborate with departments outside of ART to deliver presentations, webinars, or other media, with a special focus on content in Spanish
• Provide each contact with a connection to the full array of Autism Speaks resources, tools, and information, ensuring a comprehensive and supportive response
• Track individual contacts and work efforts using online CRM database in live time
• Execute advanced data collection using case management-specific aspects of the CRM
• Provide advanced curation and maintenance of Autism Speaks resource databases including ART IRs, Resource Guide, My Autism Guide, with a special focus on resources for Spanish-speaking constituents
• Provide weekly reports and feedback to the Autism Response Team Director on trending ART topics to support the development of additional resources for the autism community
• Maintain up to date knowledge of Autism Speaks resources, local autism services providers, and state/federal systems of care and record feedback to ensure high quality ART referrals
• Pursue training to better reach, support, and respond to target constituent groups
• Escalate any and all emergency situations or contacts in crisis to the Autism Response Team Director
• Engage in peer mentoring and training of new staff and ART Associates as needed
• Provide administrative support by sorting and assigning open emails and calls as needed

Benefits

• Competitive compensation
• Flex work hours
• Weekly training sessions
• Tuition reimbursement
• Summer bonus Fridays