AV Technician, Helpdesk Support

Summary

Join Opal Group as an AV Technician & Helpdesk Support Specialist, managing AV equipment at conferences and providing remote technical assistance. This role blends on-site event support with remote helpdesk duties, requiring approximately one month of travel. You will handle AV setup, troubleshoot technical issues, and onboard new users. The position demands strong customer service, communication, and organizational skills. Opal Group offers a remote-first work environment with benefits including paid time off, various paid holidays, and coverage of all travel expenses. The ideal candidate possesses proven experience in both AV and helpdesk support, along with excellent communication skills and a professional demeanor.

Requirements

• Valid U.S. entry visa required
• Proven experience as an AV Technician and/or Helpdesk Support Specialist
• High school diploma or GED required
• Advanced English skills in verbal and written communication are required
• Strong interpersonal and client-facing communication skills
• Demonstrated customer service mindset and professional demeanor
• Solid organizational and time management skills
• Ability to operate effectively in a fast-paced, dynamic environment
• Willingness and ability to travel approximately once per month

Responsibilities

• Handle audio-visual equipment setup, testing, and assistance during live events
• Interact with clients and deliver outstanding customer service on-site
• Ensure high-quality AV setup and seamless technical support during events
• Adhere to business-appropriate dress and professional presentation standards
• Provide remote technical assistance and helpdesk support to end users
• Assist with software installations, updates, and basic troubleshooting
• Offer onboarding support and technical orientation to new users
• Communicate clearly and professionally with staff to address technical issues
• Stay current with helpdesk best practices, systems, and internal technology tools

Preferred Qualifications

College degree in a relevant field is preferred

Benefits

• 100% remote work environment with occasional travel to on-site conferences (based on the position)
• Paid Time Off (available after 90 days), including: Vacation Days
• Sick Leave
• Compensatory Time
• One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year
• Jury Duty Pay
• Paid Time Off for Voting
• Paid federal holidays with early release the day prior
• Summer Fridays
• All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals