AVP, Customer Strategy & Value Realization

Summary

Join League as the AVP, Customer Strategy & Value Realization and play a key leadership role in shaping and executing the company's customer-centric vision. Initially, you will develop resources and practices for measuring and presenting customer value metrics. This role demands a deep understanding of customer needs and a data-driven approach. You will lead a high-performing team, collaborate cross-functionally, and deliver exceptional customer experiences. Responsibilities include defining best practices for value realization, working with internal and external teams to define key performance indicators, utilizing analytics for value-based reporting, and coaching the Customer Strategy team. You will also develop customer strategies aligned with League's business goals and maintain a competitive edge by staying abreast of industry trends.

Requirements

• 8-10 years work experience, ideally in healthcare management consulting, strategic account management, or equivalent industry experience
• Experience in a value realization or customer value team in a healthcare setting
• Experience leading and managing teams of senior consultants or strategists
• Experience developing and implementing user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams

Responsibilities

• Define and document best practices for value realization, ensuring that customers continuously experience the desired outcomes and maximizing retention
• Work with internal teams and customers to define key business outcomes, KPIs, and success metrics that align with customer goals. Design systems for measuring value delivered, ensuring continuous alignment with customer expectations
• Utilize analytics to develop value-based reporting for customers. Present the realized value to key customer stakeholders and internal teams
• Work closely with Customer Strategy, Product, and Content teams to ensure that value realization is embedded into all aspects of customer engagement and communication
• Coach the Customer Strategy team as a whole to adopt and refine value realization materials
• Develop and champion the respective strategy for each customer, aligning it with League's business goals (including revenue targets) and product roadmap
• Understand customer business challenges, pain points, and motivations
• Partner with the pre-sale value team to continue the value life-cycle for our customers. Ensure on-going measurement and value realization of customer business cases
• Stay abreast of industry trends, competitive landscape, and emerging technologies to inform customer strategy and maintain League's competitive edge
• Present customer strategy insights and recommendations to senior leadership, influencing strategic decision-making
• Build and maintain strong relationships with key stakeholders, both internal and external
• Lead and mentor a team of Principals, fostering a culture of innovation, collaboration, and data-driven decision-making
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
• Compliance with Information Security Policies

Preferred Qualifications

• Startup and/or growth stage technology experience
• Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience

Benefits

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field
• Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity