Aws Developer

Summary

Join ConnectOS, a top-rated Philippines employer, as an Amazon Connect Engineering Support Lead. You will provide engineering support to the Australian development team, troubleshoot and optimize Amazon Connect solutions, and develop integrations. Lead the Philippines-based support team, initially providing Level 1 & 2 support. Oversee support team setup and management, collaborate on process documentation, and utilize Zoho Desk to optimize workflows. Contribute to team growth by recruiting and mentoring new members. Enjoy benefits including work-from-home options, medical and dental coverage, paid leave, a competitive salary, and various other perks.

Requirements

• AWS
• Python
• Typescript
• Amazon Connect

Responsibilities

• Provide Amazon Connect engineering support to the Australian development team
• Assist in troubleshooting, implementation, and optimization of Amazon Connect solutions for various client projects
• Develop, support and extend Amazon Connect through integrations such as data dips, 3rd party apps, lambda functionality, and generative AI integrations
• Act as the initial lead for the Philippines-based support team, initially providing Level 1 & 2 support to clients
• Oversee the setup and ongoing management of the support team, ensuring efficient operations and high-quality client service
• Collaborate with the Australian team to design and document support processes, knowledge bases, and best practices
• Utilize experience with Zoho Desk (or similar tools) to build automations and optimize support workflows across the company
• Work on continuous improvement of support processes, aiming to enhance efficiency and customer satisfaction
• Establish and manage overall support processes to ensure full coverage and resolution of issues, including reporting and visibility to the team
• Contribute to the future growth of the PH support and engineering teams
• Play a key role in recruiting, mentoring, and developing new team members as the team expands

Preferred Qualifications

• Nodejs
• Django
• Zoho

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities