Azure Engineer II

Summary

Join our team as an L2 Engineer with expertise in Active Directory, Microsoft Azure, and Windows Server Operations. You will provide day-to-day support for infrastructure management, incident resolution, patching, backups, and monitoring in a hybrid cloud environment under Rackspace Managed Services. Responsibilities include managing user accounts and groups in Active Directory, troubleshooting Azure AD Connect sync issues, and maintaining Windows Server patch compliance. You will also monitor and troubleshoot Azure services, handle RBAC access issues, and perform system performance analysis. This role requires strong troubleshooting skills and experience with PowerShell scripting. The ideal candidate will have experience in a fast-paced Managed Services environment.

Requirements

• 4 –6 years in infrastructure support with a focus on AD, Azure, and Windows Server
• Strong troubleshooting skills in hybrid identity, authentication, patching, and backups
• Hands-on with PowerShell scripting for automation and diagnostics
• Comfortable working in a fast-paced Managed Services or MSP shared environment

Responsibilities

• Manage user accounts, groups, OUs, and group policy objects (GPOs)
• Troubleshoot replication issues, login failures, DNS dependencies, and trust relationships
• Perform domain controller health checks and FSMO role verifications
• Investigate account lockouts, authentication delays, and Kerberos issues
• Support AD-integrated services like Certificate Authority and audit policies
• Support Azure Active Directory (Entra ID) : user/device management, conditional access, MFA, and SSPR
• Monitor and troubleshoot Azure AD Connect sync failures and identity provisioning issues
• Handle RBAC access issues, subscription/resource-level permissions, and role assignments
• Monitor backup jobs and troubleshoot issues via Azure Backup (Recovery Services Vaults)
• Manage patching compliance via Azure Update Manager , resolve failed updates
• Respond to alerts and performance issues using Azure Monitor , Log Analytics , and Defender for Cloud
• Troubleshoot DFS namespace and replication issues
• Execute scheduled patching using WSUS, SCCM, or Azure Update Manager
• Perform post-patching validation and manage reboots/change approvals
• Analyze system performance (CPU, memory, disk), Event Logs, and service failures
• Support basic server roles like File Server, Print Server, and IIS (if applicable)
• Maintain patch compliance and backup readiness for on-prem and Azure-based Windows workloads

Preferred Qualifications

• AZ-104 (Azure Administrator Associate)
• SC-300 , MD-102 , or equivalent
• ITIL Foundation certification