Back Office Admin

Summary

Join refurbed's Supplier Performance team as a Back Office/Admin for a 1-year maternity cover contract, potentially extendable. You will handle administrative tasks, maintain data bases, document processes, support team members, manage data entries, and contribute to quality checks. The role requires 1+ years of admin/back office experience, excellent communication skills, Microsoft 365 proficiency, and experience with CRM and support tools. Fluency in German is a plus. Refurbed offers a flexible remote work environment, unlimited LinkedIn Learning trainings, personal growth sessions, internal workshops, and a dog-friendly office in Vienna.

Requirements

• Have at least 1+ years of experience in an admin and/or back office environment
• Be great at organizing and prioritizing tasks
• Have excellent written and verbal communication skills
• Have excellent English language skills
• Have an analytical mindset or an interest in developing this skill
• Have excellent skills with all Microsoft 365 tools (Excel, Outlook, PowerPoint, Word)
• Be experienced with system configuration, user management, troubleshooting, and maintaining tool performance to support smooth operations, particularly with CRM and support tools (e.g., Zendesk, SAP, Freshdesk)
• Find joy in problem-solving and have an ability to identify root causes as well as implement effective solutions
• Care about the world and want to spend your time making a difference

Responsibilities

• Maintain our data and information bases, ensuring they’re up-to-date and ready for internal and stakeholder usage
• Handle daily administrative duties such as sending and following up on emails
• Document our processes and present them in a comprehensible manner, ensuring a complete overview (e.g., flowcharts, summaries, briefs, one-pagers, handbooks, etc.)
• Provide support to other team members as necessary, contributing to overall team success
• Manage data entries and provide support in quality checks of our suppliers
• Own parts of the project operations, such as Mystery Shopping and other initiatives within the team or with cross-departmental stakeholders
• Manage operational tool administration of our ticketing interface, Zendesk, to support internal communication flows

Preferred Qualifications

• Have expertise in stakeholder mediation
• Have experience with various data tools (e.g., Tableau, Power BI, etc.)
• Be fluent in German

Benefits

• Unlimited number of trainings through LinkedIn learning
• Private sessions with experts for personal growth and mental health through Likeminded partnership
• Internal workshops to further develop skills and enhance collaboration
• Fully remote work setting
• Possibility to work from the office in Vienna
• Self-organization and flexible work hours
• Office weeks three times a year with team-building events and on-site workshops
• Dog-friendly office