Back Office Image Review and Data Entry

Summary

Join ViaPlus, a global mobility company, as a Back Office Agent in Broomfield, CO (hybrid/remote option). You will support customer service by reviewing license plate images, accurately entering data, and creating customer accounts. This performance-driven role demands strong attention to detail, organizational skills, and proficiency in Microsoft Office. You will meet monthly KPIs focused on speed and accuracy. The ideal candidate is self-motivated and possesses excellent communication skills. This position offers the opportunity to work in a fast-paced environment and contribute to a growing company in the transportation industry.

Requirements

• Exceptional attention to detail, with a strong focus on speed and accuracy in data entry and image review
• Strong written communication skills and the ability to follow structured written procedures
• Proven ability to meet performance goals and adhere to productivity, quality, and accuracy standards
• Reliable attendance and punctuality are essential due to the production-based nature of the role
• Ability to stay focused and maintain consistent performance while performing repetitive tasks
• Comfortable working independently and as part of a team in a fast-paced, deadline-driven environment
• Proficient computer skills, including experience with Microsoft Office (Excel, Outlook, Word) and Windows-based systems
• Strong organizational and time management skills
• Willingness to learn internal systems and adapt to changing processes
• Ability to read, understand, and follow detailed written and verbal instructions
• High level of professionalism, integrity, and commitment to confidentiality
• High school diploma or general education degree (GED)
• If working in a remote or hybrid capacity, a minimum internet speed of 100 Mbps download and 20 Mbps upload is required to ensure system performance and productivity

Responsibilities

• Review and accurately classify license plate images captured by the system
• Create and update customer accounts by entering vehicle and ownership information with precision and efficiency
• Consistently meet or exceed established performance targets related to speed, accuracy, and quality
• Maintain a strong working knowledge of internal systems, databases, and relevant procedures
• Ensuring all data entered is complete, accurate, and in accordance with established guidelines
• Identify and flag image or data discrepancies and escalate issues appropriately when necessary
• Follow all Back Office operational procedures, documentation standards, and data security protocols
• Support internal team needs and assist with additional Back Office tasks, such as spreadsheet maintenance, report generation, or mail handling, as needed
• Communicate effectively and professionally with team members and leadership across departments
• Demonstrate excellent organizational skills and attention to detail while working in a fast-paced, performance-driven environment
• Maintain a high standard of attendance and punctuality, in alignment with team scheduling requirements
• Adhere to company policies, procedures, and confidentiality guidelines at all times

Preferred Qualifications

Prior experience in tolling, Back Office operations, document review, or data entry roles