Backcountry Bike Gearhead

Summary

Join our team as a Gearhead and provide exceptional customer service to cycling enthusiasts. You will be the first point of contact for customers, answering questions, resolving issues, and building relationships. This is a seasonal, work-from-home position with a competitive hourly rate of $17.50. Extensive knowledge of bike parts, the cycling industry, and excellent customer service skills are essential. While benefits aren't offered for seasonal positions, you'll receive an employee discount. Training is provided, and schedule flexibility is required, including weekend and evening availability.

Requirements

• Extensive knowledge of bike parts, bike industry, bike apparel, and bike equipment
• Must be able to use computers daily and have basic computer operating skills
• Must be able to multitask, prioritize, and think on your feet
• Ability to effectively communicate both verbally and written required
• Able to work efficiently and effectively within multiple channels of inquiries
• Availability to work at least one weekend day per week
• Availability on weekdays to work until 9:00 PM MST, though not necessarily every weeknight

Responsibilities

• Provide concierge level service to our riders/customers
• Assist riders with general product questions
• Answer calls, chats, and emails
• Build and maintain relationships with our riders
• Solve problems, answer questions about orders, returns, shipping, and order status
• Contact customers via follow-up
• Learn our processes and systems to meet our customers' needs
• Work alongside a motivated and fun team full of riders that are passionate about bikes
• Build your product knowledge through training and assisting our riders
• Answer inbound calls and make outbound calls

Preferred Qualifications

• Experience in the cycling industry preferred
• A passion for all things cycling
• A passion for helping people
• Customer service and sales experience strongly preferred
• Schedule flexibility including weekends and evenings until 10:00pm
• Ability to build and maintain long-term relationships with customers
• Ability to use active listening to identify customer needs, concerns, and complaints

Benefits

Employee discount perk