Backend Production Support Engineer

Summary

Join Crypto.com's team to design, develop, maintain, and improve software for various ventures projects. You will be actively involved in designing scalable applications, from frontend UI to backend infrastructure. Responsibilities include operation development and testing, customer support and problem resolution, system reliability and maintenance, and ownership of production change management. The role requires 5+ years of DevOps experience with AWS, Kubernetes, and CI/CD pipelines, along with solid Linux experience and proficiency in various scripting and programming languages. Excellent communication and interpersonal skills are essential. The position offers competitive salary, attractive annual leave, flexible work hours, hybrid or remote setup, and a Crypto.com Visa card.

Requirements

• 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
• Solid experience in a Linux environment and relevant support tools
• Experience with shell scripting, Ruby, Golang and SQL technologies
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry)
• Familiarity with exchange platform domain knowledge
• Strong analytical skills and the ability to proactively identify issues before they escalate
• Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders
• Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese

Responsibilities

• Engage in the requirements analysis, system design, and undertake part of the development work within the technical team
• Write and refine integration tests to ensure the robustness and reliability of the software
• Build close relationship with different operation team to continuously improve the operation efficiency
• Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions
• Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly
• Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading — covering onboarding, pricing, and trading flows — to swiftly diagnose issues and drive resolution in collaboration with cross-functional teams
• Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products
• Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures
• Provide system upgrade and optimization plans to enhance system performance and reliability
• In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users
• Take ownership of change management processes, covering backend service releases, configuration changes, and other production-related modifications
• Work mostly in HKT timezone
• Potential Day/Night Shift: This role may require some working hour adjustments to facilitate handover with the operation support team in the EST time zone

Preferred Qualifications

• Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
• Solid experience in a Linux environment and relevant support tools
• Familiarity with exchange platform domain knowledge
• Experience with version control systems (Git is a plus)
• Familiarity with SDLC processes and a proactive approach to process automation
• Quick learner with a demonstrated aptitude for acquiring new technologies
• Experience managing software on AWS are pluses

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope
• Work Perks: crypto.com visa card provided upon joining