Kaizen Gaming is hiring a
Backoffice Agent

Summary

Join our team at Kaizen Gaming, a leading GameTech company, as a highly motivated and detail-oriented Back Office Agent. The ideal candidate will analyze BPO vendor results to ensure excellent customer experience and maintain a stable operational plan.

Requirements

• Experience in online customer service
• Product knowledge will be considered an asset
• Strong analytical and prioritization skills
• Active listening skills
• Proficiency in PC skills and MS Office, G-Suite
• Advanced communication skills
• Availability to work in shifts, including weekends and holidays (excluding night shifts)
• Fluency in Portuguese and English

Responsibilities

• Collaborate with internal and external stakeholders to ensure excellent customer support
• Participate in the Scrum process and monitor operational queues
• Perform CSAT analysis, focusing primarily on promoters and passives, with occasional attention to detractors
• Identify and highlight opportunities for process improvement
• Conduct daily calls for alignment and improvement initiatives

Benefits

• Hybrid way of working
• A buddy will support you with your onboarding
• Competitive pay and bonus scheme
• Private health insurance for you and your family
• Monthly meal allowance
• Developmental 360° feedback framework
• Unlimited access to Udemy & continuous training