BCBA Professional Services Manager

Summary

Join Rethink Ed as a Professional Services Manager (PSM-BCBA) and play a pivotal role in implementing our educational technology solutions across multiple school districts. You will lead engaging professional development sessions, both virtually and in-person, ensuring customer satisfaction and platform fidelity. This role demands expertise in social-emotional learning, behavior analysis, and special education, along with proven experience in staff training and project management. You will build strong relationships with district partners, providing ongoing support and addressing their needs promptly. The position requires a Master's degree, BCBA certification, and at least four years of relevant experience. Remote opportunities are available for candidates in NJ or NYC, with occasional travel required.

Requirements

• Master’s degree in Education, Psychology, Counseling, or related field
• Board Certified Behavior Analyst required
• 4 or more years of experience working as an educator in a classroom utilizing Social Emotional Learning, MTSS, and behavior analytic principles
• Proven experience designing and facilitating staff training
• Strong presentation and communication skills, with the ability to tailor content to diverse educator roles and learning environments
• Project Management/Implementation experience

Responsibilities

• Create and deliver engaging and effective professional development sessions to customers and end users (may be delivered virtually or in-person, as well as individual, small and large group training)
• Ensure rapport and relationship building is built into every interaction with district partners
• Schedule and provide virtual and occasionally onsite trainings as assigned by supervisor
• Remains up to date on all product and content launches and can communicate those updates with customer and support in problem-solving any issues that may arise effectively and efficiently
• Customize presentation and messaging to the specific needs of the customer
• Uses strong listening skills and adapts presentations and supports to the needs of the audience based on feedback, reception, and questions
• Collaborate with other professional services team members to develop system-wide supports and materials for customers and strengthen professional development content. This can include tasks such as creating materials to support specific district training needs, gathering data to create progress reports, and sending monthly check ins with district partners as designated by DEP
• Maintain expert content knowledge of best practices in social emotional learning, mental health, multi-tiered systems of support, behavior analysis and special education
• Communicates best practices for implementation and delivery of product to customers and internal teams
• Maintains knowledge of state and district specific standards, customer-based role changes, trends and current events that may influence the customer experience
• Participate in ongoing professional development activities scheduled for professional services team
• Exceptional awareness and service to address customer needs, overcome and address customer issues
• Responding to customer needs within 24 hours and communicate with the product support team any details to resolve the issue
• Establish and maintain ongoing and regular (at minimum: monthly) communication with district and/or site-based leadership, implementation, and instructional teams
• Strategically plan and deliver effective customer communications as assigned by DEP
• Create opportunities to facilitate strong professional relationships with customers
• Ability to adapt implementation supports to address unique customer needs
• Schedule, coordinate and conduct initial leadership meetings as assigned by the DEP
• Schedule, coordinate and conduct quarterly leadership progress review meetings for DEP and district leadership
• Enter all customer interactions, cases, bugs, and feature requests into Salesforce into salesforce and Gainsight daily
• Strategically monitor customer utilization trends and bring suggestions for strategies to improve or maintain progress to monthly review with DEP
• Capture customer feedback and bring suggestions for strategies to improve or maintain progress to monthly review with supervisor
• Follow up with district partners within 24 hours of providing training or meeting with any implementation team members for next steps in implementation planning
• Ensure outlook calendar is updated daily and share calendar with your supervisor and team
• Meet all deadlines assigned by supervisor including presentations, support materials, implementation requests, data reports, and others assigned by supervisor
• Develop all assigned tasks to meet requirements set by supervisor and with minimal supervision
• Demonstrate excellent communication skills with customers and internal team including active listening, verbal, and written communications
• Complete and submit reports, data, expenses by due dates as assigned by company process and/or supervisor
• Take ownership and responsibility for actions, projects, and assignments
• Maintain Security- employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment
• Be Distraction Free - employees are expected to maintain a quiet and distraction free working space during their scheduled work hour
• Absence of audible sounds from music, TV’s, other devices
• Absence of audible sounds from, and visibility of individuals or family members
• Ensuring a RethinkEd background is present for all external customer facing meetings
• Ensuring a RethinkEd, blurred or other professional background is present for all internal customer meetings
• Avoiding disruptions to one’s attendance of meetings (e.g. being called away from the meeting) - whether leading or attending meetings. In a remote home working environment, some unexpected events (such as a home delivery) may occur; however these should be minimal and avoided when possible
• Attend and engage in all company and team meetings
• Develop tools and resources to benefit Rethink and RethinkEd
• Provide assistance to other regions and/or departments as required

Preferred Qualifications

Experience in early childhood highly preferred

Benefits

Remote opportunities are available to candidates who reside in the NJ or NYC area as occasional travel is required for this position to conduct onsite trainings at school districts