Benefit Transfers Carrier Onboarding Specialist

Summary

Join Gusto's Benefits Transfers team as a Carrier Specialist and become the primary point of contact for gathering essential documents from carriers for Broker of Record processing. You will liaise with carriers, manage your time effectively across carrier groups, identify compliance issues, manage benefit operations, and contribute to scaling health benefits operations. This role requires 1-2 years of experience in healthcare, insurance, or startups, strong problem-solving skills, excellent communication, and a data-focused approach. Gusto offers a competitive hourly rate, and employees in Denver, San Francisco, and New York City will work from the office 2-3 days a week. The company values diversity and inclusion and is committed to providing a supportive work environment.

Requirements

• 1-2 years, with preference for backgrounds in healthcare, insurance carriers, or start-ups
• Comfortable with data entry and interacting with external company contacts
• Strong problem-solving abilities, adept at navigating ambiguity, excellent cross-team communication, and a genuine passion for operations that enhance people's lives
• Thrive in a data-focused operational role where numbers inform new projects and initiatives
• Exceptional written and verbal skills; enjoy engaging with insurance carriers & customers via phone and email
• Ability to work both collaboratively and independently, consistently aiming for team and individual goals
• Dedicated to developing efficient processes and driving impactful results
• Strong organizational skills with keen attention to detail

Responsibilities

• Serve as a liaison with carriers and collaborate with their representatives to gather essential information through phone, email, or carrier portals
• Effectively manage your time across each of your carrier groups, to ensure the right tasks are prioritized at the right time
• Identify and communicate compliance issues, and bring any carrier or product limitations to the team's attention as they arise
• Manage benefit operations (transfer health insurance benefits through forms and carrier portals)
• Help to scale our growing health benefits operations and improve our processes - uncover issues and find innovative ways for us to tackle our work

Benefits

• Our cash compensation range for this role is $20.67/hour to $23.08/hour in Denver
• Gusto has physical office spaces in Denver, San Francisco, and New York City
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required
• Health insurance
• 401(k)s