Benefits Lead

Summary

Join Arc'teryx as a Benefits Lead - Canada and become a subject matter expert in administering and supporting employee benefits, leaves, wellness, and retirement programs. You will contribute to program design, delivery, implementation, and communication, while also performing auditing and reporting. This hybrid/remote role, based in North Vancouver, requires strong knowledge of Canadian benefits legislation and excellent stakeholder management skills. You will provide consultation, manage escalations, and recommend process improvements. The role involves data analysis, reporting, and participation in projects like annual open enrollment. Arc'teryx offers a competitive salary and benefits package.

Requirements

• Have a post-secondary education in Human Resources or Business (or the equivalent experience), with 5+ years’ working experience with a Canadian or global benefits environment
• Have a strong knowledge of Canadian benefits-related legislation, with the ability to learn and understand emerging Canada and global regulations
• Have or would like to obtain a CEBS GBA 1 and GBA 2 designations
• Possess strong vendor and relationship management skills
• Have a good understanding of benefit program processes, benefit plan details and government mandated benefits
• Have strong analytical skills, with the ability to manipulate large amounts of data
• Have a mindset of continuous improvement, and challenge the status quo, implementing process improvements as possible
• Have a strong customer service orientation, able to establish collaborative working relationships with stakeholders at all levels
• Be able to handle sensitive and confidential information in an appropriate manner
• Effectively balance autonomy and collaboration
• Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Have a passion for your work that is paralleled by your passion for getting outside and living it

Responsibilities

• Contribute to the design, delivery and implementation of the company’s employee total wellbeing programs related to group health and dental benefits, wellness, leaves and absences, retirement, recognition and additional perquisites
• Perform auditing and reporting requirements in compliance with the CRA
• Provide consultation to key internal stakeholders, including Arc’teryx People & Culture team, and business partners on program awareness, policies and best practices
• Build strong rapport and manage escalations from all employee benefits tickets with key internal and external stakeholders to identify timely solutions and process improvement
• Provide recommendations on technical ticketing system efficiencies/automation and determining effectiveness or benefits categories based on data extracts and reporting, SLA’s and evolving programs and perquisites
• Review data and feedback from employee listening channels including surveys and diversity councils and identifying gaps to provide recommendations on employee education campaigns, curated communication and program adjustments
• Support the design and management of Paid Time Off programs and other perquisites
• Regularly audit and report on program performance, trends, employee data integrity and providing costing analysis and impacts of future programs
• Manage case escalations from disability management programs (Short-Term and Long-Term) with a high degree of sensitivity, partnering with business partners, people leaders and health and safety on program requirements and return to work accommodations
• Provide internal Payroll and HRIS teams direction on program configurations and accurate employee and employer premiums calculations and top-up payments
• Actively participate and lead benefits projects, including annual open enrollment and implementations including Human Resources Information System (HRIS) such as Workday and ADP. Leading testing and configuration requirements
• Participate in other total rewards projects and duties, as assigned
• Develop the communication strategy, tools and employee self-service resources and assets to enhance the awareness and understanding of the company’s benefits and total wellbeing programs
• Lead the implementation and championing the usage of new benefit programs and/or policy changes. Collaborate with internal and external partners to propose market leading programs that are authentic to Arc’teryx
• Regularly review internal and external carrier process improvements to better support a seamless employee experience
• Regularly report and audit of data related to enrollments, program utilization and projected costing for annual budget cycles and other initiatives

Benefits

• Competitive bonus program
• Hybrid/Remote work option