Bilingual Arabic And English Technical Support Specialist

Summary

Join PartnerHero as a Technical Support Specialist and become the primary point of contact for German-speaking customers. You will diagnose and troubleshoot technical issues, provide effective solutions, and enhance user experience. This role requires fluency in Arabic and English, 1-3 years of experience in technical support, and strong troubleshooting skills. You will collaborate with teams, maintain accurate records, and stay updated on industry trends. PartnerHero offers a hybrid work arrangement, competitive salary, generous paid vacation, attractive benefits, training opportunities, and a supportive company culture.

Requirements

• Fluency in Arabic and English (written and spoken) is required
• 1-3 years of experience in technical support, customer service, or a related field
• Strong troubleshooting skills with the ability to diagnose software and hardware issues
• Excellent communication and problem-solving abilities
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• A customer-centric mindset with a passion for helping users resolve issues

Responsibilities

• Provide technical support to Arabic-speaking customers via email, chat, and phone
• Diagnose and troubleshoot software, hardware, and network issues
• Guide customers through step-by-step solutions and best practices
• Escalate complex technical issues to the appropriate teams while ensuring timely resolution
• Maintain accurate records of customer interactions, issues, and resolutions in the support system
• Assist with translating technical documentation and support materials into Arabic
• Collaborate with cross-functional teams to improve product functionality and user experience
• Stay updated on Loop’s products, services, and industry trends to provide accurate support

Preferred Qualifications

• Experience working with ticketing systems, CRM tools, or help desk software is a plus
• Familiarity with cloud-based solutions and technical concepts

Benefits

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development