Bilingual Automotive Claims Adjuster

Summary

Join Protective Life Corporation's Asset Protection Division as an Automotive Claims Adjuster! Handle and adjudicate automotive claims, ensuring accurate intake, investigation, and documentation. Provide top-tier customer service while engaging professionally with clients via phone and processing paperwork. This role requires 2+ years in an automotive service environment, stellar communication and multitasking skills, and computer proficiency. The position offers a competitive salary, incentive opportunities, and a comprehensive benefits package including health, dental, vision, paid time off, parental leave, and retirement plans.

Requirements

• 2+ years in an automotive service environment as and Automotive Technician or Service Advisor, required
• Stellar communication skills, attention to detail, and multitasking abilities
• A knack for thriving in a fast-paced environment and identifying and removing obstacles to ensure efficient workflow
• Computer savvy with skills in in computers and applications, (e.g. MS Word, Excel) with ability to work with multiple systems
• Excellent communication: work independently and communicate effectively with contract holders, agents, dealers, internal customers, and teammates
• Sharp analytical skills: make smart decisions based on contract details and use good judgment to provide applicable contract benefits on claims
• Minium of a high school diploma

Responsibilities

• Handle and adjudicate claims like a pro
• Accurately receive intake on new losses and assess contract/agreement/policy coverage
• Document and investigate new losses accurately
• Keep our customers smiling with top-tier service
• Engage professionally with customers on phone inquiries regarding claim processing and coverage
• Authorize claims and answer a high volume of inbound calls
• Process and complete all paperwork according to established procedures
• Take on other tasks as needed

Preferred Qualifications

Bilingual with fluency in English and Spanish

Benefits

• Health, dental and vision insurance
• Mental health benefits and an employee assistance program
• A variety of paid time away benefits ( e.g. , paid time off, paid parental leave, short-term disability, and a cultural observance day)
• Contributions to healthcare accounts
• A pension plan
• A 401(k) plan with Company matching
• ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards
• Additional incentive opportunities through an annual incentive based on individual and Company performance