Remote Bilingual Customer Support Representative, EMEA

Summary

Join Keeper's Customer Support team as a Bilingual (French) B2B Customer Support Representative, providing customer service and support in Ireland.

Requirements

• An Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
• Bilingual fluency, ability to write, read, and speak both English and Spanish
• Familiarity with Salesforce experience, or similar technology
• Hands on experience with Google Suite and MS-office tools
• Excellent communication and customer service skills
• Knowledge of technical troubleshooting

Responsibilities

• Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
• Love to take on complex technical questions
• Excel at customer service and be able to problem solve to turn frustrated clients into happy clients
• Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Can maintain a high level of professionalism and establish a positive rapport with every client
• Can balance problem solving and escalating more in-depth issues to the Tier 2 team

Preferred Qualifications

• Bachelor’s Degree
• Knowledge of Keeper Security tools and applications
• Technical proficiency with smartphones, tablets and computers

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)
• Above Market annual Bonuses