Bilingual Bahasa Indonesia Customer Support Specialist

Summary

Join PartnerHero as a Bilingual Bahasa Indonesia Customer Support Representative and be the first point of contact for our Bahasa Indonesia-speaking customers, providing exceptional support and service. You will address inquiries, resolve issues, and enhance the overall user experience. This permanent, remote position based in San Pedro Sula or Tegucigalpa, Honduras, requires fluency in Bahasa Indonesia and English, along with at least two years of experience in a similar role. You will collaborate with cross-functional teams and maintain accurate records of customer interactions. PartnerHero offers a competitive salary, generous paid vacation, attractive benefits, remote work arrangements, and various professional development opportunities.

Requirements

• Fluency in Bahasa Indonesia and English (written and spoken) is required
• At least 2 years of experience as a Bilingual Customer Support Representative, with proficiency in Bahasa Indonesia
• Amenable to work on a hybrid set-up
• Strong communication and problem-solving abilities
• Excellent interpersonal skills with a customer-centric mindset
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• A passion for helping users resolve issues and improve their experience

Responsibilities

• Provide customer support to Bahasa Indonesia-speaking clients via email, chat, and phone
• Address inquiries related to products and services, providing clear and helpful information
• Resolve customer issues efficiently and effectively, ensuring a positive experience
• Escalate complex issues to the appropriate teams while ensuring timely resolution
• Maintain accurate records of customer interactions, issues, and resolutions in the support system
• Assist with translating customer-facing documentation and support materials into Bahasa Indonesia
• Collaborate with cross-functional teams to enhance product functionality and user experience
• Stay updated on our products, services, and industry trends to provide accurate support

Preferred Qualifications

Experience with ticketing systems, CRM tools, or help desk software is a plus

Benefits

• Remote working arrangements
• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options applicable per country of residence for all full-time employees
• Access to free posture-based fitness workouts from home
• Paid sabbatical leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development