Bilingual Call Centre Agent

ISTA Solutions Logo

ISTA Solutions

๐Ÿ“Remote - South Africa

Summary

Join ISTA Personnel Solutions SA, a BPO company in South Africa, as a Bilingual Call Centre Agent! This remote role supports a US healthcare client, requiring fluency in Spanish and English. You will be the first point of contact for patients, scheduling appointments and handling inquiries. A fixed fibre line with 25 Mbps speed and a reliable power backup are mandatory. The position involves handling inbound and outbound calls, documenting interactions, and ensuring patient confidentiality. Previous call centre or medical office experience is preferred.

Requirements

  • Fluency in both Spanish and English (spoken and written) is required
  • A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory
  • A reliable backup solution for load shedding and outages is required

Responsibilities

  • Handle inbound and outbound calls in both Spanish and English with professionalism and empathy
  • Assist patients with scheduling, rescheduling, and cancelling appointments
  • Provide accurate information about services, providers, locations, and procedures
  • Document all interactions in the patient management system according to protocols
  • Triage calls appropriately and escalate urgent issues to medical staff or management
  • Ensure patient confidentiality and adhere to HIPAA regulations
  • Support patients in navigating their care journey, including referrals, follow-ups, and reminders
  • Maintain a calm and helpful demeanour in high-pressure or emotionally charged situations
  • Collaborate with clinical and administrative teams to resolve patient concerns efficiently

Preferred Qualifications

  • Previous experience in a call centre, medical office, or customer service role preferred
  • Strong attention to detail and data accuracy
  • Ability to handle high call volumes while maintaining quality service standards

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.