Bilingual Case Lead - CDBG DR

Summary

Join Tidal Basin as a Case Lead for the ReOregon program, supporting housing recovery efforts using CDBG-DR and CDBG-MIT funds. You will work closely with the Case Management Team, Program Manager, and senior staff to ensure applicants understand program requirements and receive timely updates on their applications. This role involves gathering and storing applicant information, preparing program documents, communicating with applicants, maintaining files, and providing tracking and reporting information. You will also interact with local, state, and federal government agencies.

Requirements

• Experience in reviewing details of a tax, real estate, and income documentation, in a professional environment
• Experience facilitating client applications to public benefit programs
• Experience in disaster recovery and/or housing support services or programs
• Strong analytical, problem-solving and decision-making capabilities
• Team player with the ability to work in a fast-paced environment
• Bilingual in English and Mexican Spanish
• Strong verbal and written communication skills
• Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment
• Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone
• Ability to work successfully with socio-economic and culturally diverse applicants
• 2+ years of work experience with case management, public housing, or disaster recovery related work
• Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat
• Ability to learn, analyze, and understand complex program requirements and documents such as tax returns, property deeds, insurance, and other program-related documents
• Demonstrated ability to review documents at a close level of detail and catch subtle differences
• Strong verbal and written communication skills
• Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment
• Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone
• Ability to work successfully with socio-economic and culturally diverse applicants
• Experience in analyzing information and problem-solving
• A flexible schedule that can accommodate some evening or weekend work as may be required

Responsibilities

• Work closely with program leadership, staff, and applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process
• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems
• Prepare letters to applicants and other required program documents
• Communicate with applicants by phone and email to communicate program requirements and case status, including providing any translation services with other ReOregon Teams
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
• Interact with project lead and staff from local, state and federal government agencies
• Provide tracking and reporting information on cases progressing from intake to closeout
• Manage multiple priorities and to work limited overtime, as necessary
• Responds to telephone, fax, email, and walk-in inquiries about program requirements and status of housing program applications and payments