Bilingual Clinical Services Technician (Heart Hero)

Summary

Join Heartbeat Health, a health tech startup revolutionizing cardiovascular care, as a Clinical Service Coordinator. You will be responsible for patient communication, scheduling, appointment coordination, and data entry. This role requires 3+ years of experience in a clinical or operational setting supporting patient care, bilingual proficiency in English and Spanish, exceptional communication skills, and strong data and analytics skills. You will be responsible for ensuring a smooth and positive patient experience, identifying opportunities for improvement, and executing policies that promote patient well-being.

Requirements

• 3+ years in a clinical or operational role supporting patient care
• Bilingual in English and Spanish
• Exceptional people skills and a GREAT communicator
• Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirements
• A team player with a high level of independence and proactivity
• Strong data and analytics skills with a track record of making savvy, data-driven decisions
• Passion for delivering an outstanding user experience
• Detail-oriented with a focus on processes
• Fast learner while being flexible and adaptable
• Outstanding organizational and multitasking abilities
• Self-driven and excited to support new technology

Responsibilities

• Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up
• Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties
• Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients
• Follow up with patients via email, phone, and/or text to drive patient engagement
• Provide technical support and connection assistance to patients
• Compile, verify accuracy, and sort information to prepare source data for reporting
• Identify and correct deficiencies or errors in data, processes, and systems
• Document customer and account data and generate standardized reports
• Proactively identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience

Preferred Qualifications

• Spanish-speaking
• Medical assistance experience