Remote Bilingual Content Labeling Team Lead

Summary

Join our team as a Supervisor and lead a team of content labeling associates, ensuring smooth operations and maintaining a positive working environment.

Requirements

• Proven experience in a supervisory or leadership role, minimum 3 years
• Strong communication and interpersonal skills
• Ability to motivate and inspire a team
• Excellent problem-solving and decision-making abilities
• Organizational and time-management skills

Responsibilities

• Supervise and coordinate daily classification / labeling activities of team members
• Ensure all team members are up to date on training and latest Policy Team updates
• Provide guidance and support to team members, promoting a collaborative and productive work environment
• Monitor and evaluate employee performance, providing constructive feedback through Lattice at least once per week and implementing improvement plans when necessary
• Ensure compliance with policies and procedures
• Identify training needs and coordinate with HQ Teams to ensure they have the necessary support, knowledge and skill to perform with outstanding speed and accuracy
• Foster a culture of teamwork, open communication, and continuous improvement with daily stand up meetings, calibration sessions and feedback
• Address and resolve conflicts within the team in a timely and effective manner, keeping in mind DVs CORE values PACT (Passion, Accountability, Collaboration, Trailblazing)
• Collaborate with other departments to streamline processes and enhance overall efficiency
• Track and report key performance indicators (KPIs) to upper management
• Participate in the hiring process, conducting interviews and making recommendations for team expansion