WelbeHealth is hiring a
Bilingual English/Spanish Call Center Sales Representative

Summary

Join our team as a Senior Care Advisor and help assess PACE eligibility by fostering relationships with prospective participants, their family members, and caregivers. As a trusted telephonic resource, you will guide seniors through the enrollment process with WelbeHealth.

Requirements

• Associate’s degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree
• Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred
• Minimum of (1) Year of working in a true call center in the past year
• Minimum of (1) year of sales experience or health plan enrollment experience
• Experience using CRM systems (Salesforce or other similar CRM system)
• Medicare Advantage or PACE experience preferred
• Medi-Cal knowledge preferred
• Bilingual English/Spanish REQUIRED

Responsibilities

• Display great patience, empathy, and show “courage to love” on every call; build strong relationships with prospective participants, caregivers and independent outreach associates who may need assistance with participant enrollment
• Support inbound campaigns, answer questions, and find underlining needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve
• Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (*not cold calls*)
• Effectively manage leads that require follow-up calls
• Maintain the highest level of service on all calls, both inbound and outbound

Benefits

• Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
• Medical Insurance Coverage (Medical, Dental, Vision)
• Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path
• Equity grants – typically reserved for executives, we want all team members to celebrate our success as a rapidly scaling company