Bilingual French & English Customer Support Specialist

Summary

Join PartnerHero x Crescendo as a Customer Support Specialist II and be the first point of contact for French-speaking customers, providing exceptional support via email and chat. You will address inquiries, resolve issues, and enhance user experience by delivering prompt and efficient assistance. This temporary, 3-month hybrid role (San Pedro Sula & Tegucigalpa) starting in June 2025, requires fluency in French and English, 1-3 years of customer support experience, strong communication and problem-solving skills, and a customer-centric mindset. The role involves maintaining accurate records, escalating complex issues, and collaborating with cross-functional teams. PartnerHero offers competitive salary, generous paid vacation, attractive benefits, remote work arrangements, and various professional development opportunities.

Requirements

• Fluency in French and English (written and spoken) is required
• 1-3 years of experience in customer support or a related field
• Strong communication and problem-solving abilities
• Excellent interpersonal skills with a customer-centric mindset
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• A passion for helping users resolve issues and improve their experience

Responsibilities

• Provide customer support to French-speaking clients via email and chat
• Address inquiries related to products and services, providing clear and helpful information
• Resolve customer issues efficiently and effectively, ensuring a positive experience
• Escalate complex issues to the appropriate teams while ensuring timely resolution
• Maintain accurate records of customer interactions, issues, and resolutions in the support system
• Assist with translating customer-facing documentation and support materials into French
• Collaborate with cross-functional teams to enhance product functionality and user experience
• Stay updated on our products, services, and industry trends to provide accurate support

Preferred Qualifications

Experience with ticketing systems, CRM tools, or help desk software is a plus

Benefits

• Remote working arrangements
• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options applicable per country of residence for all full-time employees
• Access to free posture-based fitness workouts from home
• Paid sabbatical leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development