Bilingual French/English Field Manager, Field Operations & QA

Summary

Join Brand Momentum Inc. as a Field Manager to oversee field operations and quality assurance for the national RBH Retail Program. This leadership role requires strong field experience, exceptional communication, and a passion for driving results through people. You will support Team Leads and Sales Experts, lead onboarding and training, and ensure consistent, high-standard experiences. Responsibilities include overseeing compliance, representing field insights in meetings and presentations, and maintaining operational consistency. The ideal candidate will have 2+ years of experience in field management, retail leadership, or program coordination, along with experience leading remote teams across multiple regions. Brand Momentum offers a fun culture and is committed to providing accommodations for persons with disabilities.

Requirements

• 2+ years of experience in field management, retail leadership, or program coordination
• Experience leading or supporting remote teams across multiple regions
• Strong presentation and facilitation skills
• Highly organized with the ability to manage multiple priorities
• Tech-savvy (Excel, PowerPoint, Teams, SharePoint)
• Proactive, solution-oriented, and people-first mindset

Responsibilities

• Act as a primary support for Team Leads and Sales Experts across all program pillars (Corners, BOTG, Multi-Category)
• Guide and coach field teams through new program rollouts, retail engagement strategies, and ongoing performance check-ins
• Lead onboarding sessions, training follow-ups, and ensure all SEs are equipped to deliver consistent, high-standard experiences
• Oversee uniform and check-in compliance, mystery shop performance, and field-level execution consistency
• Represent field insights in leadership meetings and client presentations
• Ensure weekly reports and decks reflect the realities and wins from the field
• Ensure SOPs are being followed across all regions
• Maintain close communication with coordinators, inventory teams, and program managers