Bilingual German & English Customer Support Specialist

Summary

Join PartnerHero x Crescendo as a Customer Support Specialist II and be the first point of contact for German-speaking customers, providing exceptional support and service. You will handle inquiries, resolve issues, and improve the user experience by offering prompt and efficient assistance. This role is crucial for maintaining high customer satisfaction and building strong client relationships. The position is a 5-month seasonal contract with remote work. You will deliver bilingual support via email, chat, and phone, resolve issues, and contribute to localization efforts. The ideal candidate is fluent in German and English with 1–3 years of customer support experience.

Requirements

• Fluent in both German and English, with 1–3 years of experience in customer support or a related field
• Strong communication, problem-solving, and multitasking skills, with a customer-first attitude and ability to thrive in fast-paced environments

Responsibilities

• Deliver bilingual customer support via email, chat, and phone to German-speaking clients, ensuring prompt and accurate responses to inquiries
• Resolve issues and escalate complex cases while maintaining thorough documentation and ensuring customer satisfaction
• Contribute to localization efforts by translating support materials and collaborating with teams to improve product and service experiences

Preferred Qualifications

Familiarity with ticketing systems and CRM tools is a plus, along with a genuine passion for enhancing user experiences

Benefits

• Flexible working arrangements (US Only)
• Hybrid working arrangements (all other countries)
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits (US only)
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development