Bilingual Instructional Designer Junior

Summary

Join Backcountry as an Instructional Designer Jr. and develop engaging training programs for customer service teams. Design and deliver e-learning content, training materials, and conduct webinars and live training sessions. The role demands strong design skills, a passion for learning and development, and the ability to thrive in a fast-paced, bilingual (English/Spanish) call center environment. Ensure training materials align with business needs and enhance employee performance. Collaborate with subject matter experts and customize programs for different departments. Continuously update materials based on feedback and performance data, and provide ongoing support and coaching to customer service teams.

Requirements

• Bachelor’s degree in instructional design, education, communications, or a related field
• 1-2 years of experience in instructional design or training development, preferably in a bilingual (English/Spanish) environment
• Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills
• Strong design skills with proficiency in e-learning development tools (e.g., Articulate, Captivate, or equivalent) and graphic design software (e.g., Adobe Creative Suite)
• Experience delivering live training sessions and webinars
• Strong understanding of adult learning principles and instructional design best practices
• Excellent organizational and project management skills, with the ability to manage multiple training projects simultaneously

Responsibilities

• Design and develop training materials, including e-learning modules, presentations, guides, and job aids for customer service representatives
• Conduct live training sessions and webinars, ensuring effective knowledge transfer to bilingual teams
• Respond to support tickets via ZenDesk, primarily related to InnovateU
• Collaborate with subject matter experts to create engaging, interactive learning content that meets the company’s training objectives
• Customize training programs to meet the specific needs of different departments, ensuring alignment with business goals and performance metrics
• Use instructional design tools and software (e.g., Articulate 360, Adobe Captivate, or similar) to create visually appealing and interactive learning content
• Continuously update and improve training materials based on feedback and performance data
• Assist in onboarding and orientation programs by creating training materials for new hires
• Monitor and assess the effectiveness of training programs through evaluations, surveys, and performance metrics
• Provide ongoing support and coaching to customer service teams to enhance their knowledge and skills
• Stay up to date with instructional design trends, tools, and technologies to ensure training materials remain relevant and engaging
• Maintain accurate records of training activities, materials, and employee progress

Preferred Qualifications

• Experience in a call center environment
• Familiarity with customer service operations and performance metrics
• Ability to work collaboratively with cross-functional teams
• Strong attention to detail and creativity in designing engaging learning experiences

Benefits

• Full time $27,000 MXN monthly gross salary
• Law benefits from day one
• Home office
• Full equipment provided
• 10-hour shift
• 1 hour Lunch - 2 breaks of 15 minutes each
• Two days off (Sat-Sun)
• Total Pass
• Above the law benefits after 90 days (Food vouchers, Minor and Major Medical Insurance, Telemedicine)