Bilingual LCSW, MFT, LPCC, Care Management

Summary

Join Pair Team, a company dedicated to improving the well-being of underserved communities by connecting them to high-quality care. As a Behavioral Health Care Manager, you will play a crucial role in their whole-person, interdisciplinary care model by providing mental health resources and therapeutic interventions to individuals facing various challenges. This remote position, with occasional on-site visits, offers the opportunity to make a real difference in the lives of those in need. You will work collaboratively with a team of care professionals to develop and implement evidence-based interventions, support individuals in accessing community resources, and contribute to their overall well-being.

Requirements

• LCSW, LMFT, or LPCC license issued by the state of California
• Bilingual English/Spanish
• Strong understanding of cultural fluency
• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, Google suite, email, and video conferencing
• You are physically located in or near California Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner location
• Virtual Ops requires a quiet, HIPAA compliant and internet connected space

Responsibilities

• Primarily work with and support enrolled individuals who struggle with severe mental illness or substance use disorders
• Use evidence-based approaches to provide short-term interventions and behavioral activation strategies throughout the individual's participation in ECM
• Use evidence-based approaches to provide intermediary interventions as a bridge to community supports and referrals
• Provide brief crisis intervention techniques and warm hand-offs to local crisis resources as needed
• Seek to listen openly to individuals and meets them where they are – understanding that adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches
• Assist with linkage to ongoing behavioral health treatment upon individual’s completion of participation in ECM
• Support ECM team’s caseload to identify and address barriers to care
• Educate individuals on behavioral health conditions to improve health literacy
• Work with individual to identify health/wellness goals and incorporate goals into a shared care plan
• Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
• Facilitate and ensure recommendations are communicated across health care team
• Track and manage caseloads using electronic medical records
• Consult with ECM team about clinical concerns or questions, provide educational training on behavioral health conditions and treatment

Preferred Qualifications

• A fantastic listener  and skilled at “reading people” - able to understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• Excellent communication skills
• Takes accountability to resolve a customer’s needs to the best of his/her/their abilities
• Comfortable building relationships with new people
• Zest for problem solving, seeking answers, and thinking outside the box
• Detail-oriented and organized self-starter
• Reliable and comfortable in an ever-changing environment

Benefits

• Salary: $90,000 - $120,000/year
• Comprehensive health, vision & dental insurance
• 401k
• Opportunity for rapid career progression with plenty of room for personal growth!
• Equity compensation package
• We provide the equipment needed for the role
• Monthly $100 work from home expense stipend
• Gas reimbursements for your on-site engagement days
• Flexible vacation policy with unlimited time off
• No service hour requirements - the caseload is fluid!