City Wide Facility Solutions Jacksonville is hiring a
Bilingual Office Administrator/Recruiter

Summary

The job description is for an IC Recruiter/Operations Administrator at City Wide Facility Solutions. The role involves recruiting and onboarding independent contractors for building maintenance services, managing their records, and coordinating events. The ideal candidate should have strong communication skills, be self-motivated, flexible, proactive, organized, technologically savvy, and proficient in using social media. Spanish fluency is preferred but not mandatory.

Requirements

• Have a passion for building strong, meaningful connections and creating an exceptional customer experience
• Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it’s new
• Are flexible and resilient when faced with rapid-fire demands on your attention
• Are proactive, forward-thinking and have the ability to “think on your feet”
• Can juggle multiple priorities, excel at being organized and are technologically savvy
• Aren’t afraid to voice your opinion to make something better
• Solve problems proactively
• Have a high school diploma or better
• Have strong planning, organization skills, and attention to detail
• Proficient with using social media to promote/recruit new business or independent contractors
• MS Office, required

Responsibilities

• Recruit and onboard sufficient ICs to service City Wide’s janitorial and non-janitorial accounts
• Manage all IC recruiting activities – online postings, e-mail advertising, direct mail/radio advertising, networking events, and social media activities to ensure a consistent flow of new Independent Contractors candidates
• Conduct the initial vetting/ screening for all prospective Independent Contractors
• Utilize the City Wide IC Checklist to complete Independent Contractor onboarding by collecting, verifying, and filing all required documentation for Independent Contractors compliance
• Enter and maintain Independent Contractors’ records in CRM
• Inform Operations team of all new independent contractors to ensure they are placed in a timely manner
• Complete ongoing audits (30, 60, 90 days, 6 months, 1 year) of Independent Contractors files to ensure they are up to date and compliant with City Wide requirements
• Coordinate monthly ICDD events with the Operations team
• Create, send, update, download and keep current all Exhibit A’s – follow up and monitor. Update information in Customer Relationship Management (CRM) software and upload signed Exhibit A’s
• Set up Operations team with potential independent contractors to ensure they meet the requirements and qualifications for scope of work at City Wide
• Support Operational administration, not limited to: customer and IC document creation/management, supply inventory management, regulatory compliance, CRM management, operations support and client services support
• Assist with PB Refunds by submitting information to Accounting
• Attend Sales/ Operations Hand Off Meetings (larger accounts only)
• Help send/ monitor Emfluence, Client surveys and promoting other services
• Manage City Wide store inventory
• Help maintain social media content
• Develop and Manage Independent Contractor (IC) Newsletter
• Answer office phone, route calls and take messages
• Give support to Owners & Operations Team in any administrative tasks as needed

Preferred Qualifications

Spanish fluency is highly preferable but not mandatory

Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K) with Company Match
• Unlimited PTO (Paid Time Off)
• Holiday Pay
• Monthly/ Annual Employee Recognition Awards
• Training & Development
• Wellness Resources
• Team Events, Company Meals & Entertainment